Returns Policy and Warranty Information
We charge a delivery fee when you place an order with us and have not nominated for in-store pickup (pickup is free!)
Delivery may be made with one of our delivery courier partners. Generally a signature on delivery is requested for proof of delivery.
You accept any risk and surrender any right to refund or other claim of loss where you have instructed not to require a signature on delivery (otherwise known as Authority to Leave, where instructions are left on how to leave the parcel at the delivery address when you are not present to accept delivery)
Incorrectly delivered items should not be opened and should be returned promptly.
For DOA (Dead on Arrival) faulty items, a return must be requested within 7 days of the delivery date.
Return postage fees must be paid by you, the exception being where a manufacturing fault can be confirmed and arrangements made by us to refund you the return fee. We do not refund the original delivery fee, where that delivery was made successfully.
All deliveries – either sent from us or returns being sent to us – may only be made with our pre-approved courier partners.
When returning items simply because you changed your mind, or otherwise, you must return the goods un-opened and in original packaging. A 20% re-stocking fee will apply.
Items found to be DOA will be replaced free of charge. However you accept that you are responsible for the original delivery fee. In cases where we are unable to fulfill a replacement due to stock or supplier issue, then we may opt to refund or provide store credit as alternative.
Where upon testing the item there is no fault found, you must pay any return postage fee, re-delivery fee and/or restocking fee (20% of sale price) where applicable.
Updating of this policy and your agreement
Warranty & Product Support
Please contact us with any concerns that may be covered under warranty or for additional support (standard fees may apply). Often the manufacturer can be contacted directly with any issue of warranty. Manufacturer warranty periods are typically covered for the first year. Up to 3 year manufacturer’s warranty may also apply on some products (usually noted in the product description).
For additional help, please see these manufacturer’s websites:
- Samsung: http://www.samsung.com/au/info/contactus.html
- Billion: https://www.billion.com/ContactUs
- ASUS http://www.asus.com/au/Terms_of_Use_Notice_Privacy_Policy/Contact_ASUS/
- Acer: http://www.acer.com.au/ac/en/AU/content/support
- Fritz!Box: https://fritzbox.com.au/contact/
- Belkin: http://www.belkin.com/au/support
- TP-LINK: http://www.tp-link.com.au/Support/
- Logitech: http://www.logitech.com/en-au/contact